As Pave continues to grow our leadership team, we’re excited to share another recent addition: Emily Glick has joined Pave as our VP of Customer Success & Support! With her background leading success teams across the fintech and edtech sectors, including companies like Subscript, brightwheel, and Freckle by Renaissance, Emily brings a wealth of experience to Pave’s customer-facing organization.
Emily will be overseeing teams that handle everything post-sale at Pave, taking care of companies from the moment they purchase a Pave product all the way through their long-term journey and growth as a customer. Here, Emily shares more about what excites her about working with compensation and total rewards leaders, her vision for customer success and support at Pave, and more.
Empowering Teams that Put Customers First
What was the opportunity you saw in Pave?
Throughout my career, I've seen firsthand how compensation discussions can feel like a game of tug-of-war—whether I was asking for a raise, advocating for my team members, or interviewing for a new role. Like many others, I've always wished for more transparency around pay. That's why Pave's mission resonates so deeply with me. We're building tools that help companies create real transparency and fairness in compensation, and I'm thrilled to be part of bringing these crucial changes to the workplace.
What's particularly exciting about Pave is that there is incredible product-market fit. In customer success, there's nothing better than working with clients who genuinely see you as a partner in their journey and that your product solves a significant challenge.
As we grow rapidly, I'm energized by the challenges ahead—evolving our customer experience to match the changing job market, scaling our operations while maintaining excellence, and staying true to the companies who believed in us from the start. It's about honoring those early partnerships while building something even bigger.
What makes you passionate about customer success?
At the heart of every successful business lies a simple truth: your success is inseparable from your customers' success. What fascinates me is diving deep into our customers' worlds—understanding their challenges, seeing how our solutions can transform their operations, and finding ways to grow together. It’s a fascinating symbiotic relationship.
Leading a Customer Success team gives me a front-row seat to these partnerships in action. Every day brings new challenges, both for our team and our customers. I approach each interaction with a fundamental belief: we're all in business to strive to meet our goals and serve our customers. What makes Customer Success truly rewarding is building those relationships anchored in genuine trust—it's about creating partnerships that go beyond the traditional vendor-client dynamic and foster real, lasting growth.
I want to set up our team for success so they can take great care of our customers at scale. When someone chooses to partner with Pave, they should get the amazing experience they signed up for.
What gets you energized about working with total rewards leaders?
People leaders and total rewards leaders are incredibly empathetic, and they want to do right by their employees. When they become Pave customers, they're matched with people internally who want to do right by them. I want to set up our team for success so they can take great care of our customers at scale. When someone chooses to partner with Pave, they should get the amazing experience they signed up for.
I also know the compensation community is small. Our customers are all part of the same network, and it’s a strong-knit group. That means customer success at Pave is not just about us serving our customers, but it's about serving the community as a whole. If we are seen as a trusted ally to the total rewards community, and do right by that community, then we are upholding everything that our mission embodies.
What’s your vision for customer success and support at Pave?
In terms of my vision for customer success and support at Pave, I have two priorities, and they're both number one: team and customers.
I believe that when you genuinely invest in your team—removing obstacles, supporting their growth, and caring about them as individuals—they'll naturally extend that same care to our customers. It's a ripple effect. When your team feels valued and equipped with the right skills, they create exceptional experiences that drive community growth and help us reach our ambitious goals.
It's incredibly rewarding when I hear customers tell Matt and our leadership team how outstanding our post-sale team is. That's not by accident—it's the result of building genuine partnerships rather than traditional customer relationships. When an organization chooses Pave, they're not just becoming another customer; they're joining a partnership where we meet them wherever they are in their journey. That's the challenge that gets me excited to come to work every day, and it's what I love helping our team deliver.
What excites you about the future of compensation?
When I look at my daughter, I imagine a future that's radically different from what I experienced. When I entered the workforce during the 2008 recession, I was just grateful to have a job with health insurance—understanding my true market value wasn't even on my radar. But the world she'll step into is changing. Through Pave's work in bringing unprecedented accuracy and transparency to compensation, I see a future where she'll enter her career with something I never had: the power to know her worth from day one.
The compensation landscape is finally emerging from the shadows, and Pave's data isn't just informing decisions—it's empowering entire generations to understand their value in the marketplace. It's transforming what was once a guessing game into clear, actionable insights. That's not just business evolution—that's generational change.
When an organization chooses Pave, they're not just becoming another customer; they're joining a partnership where we meet them wherever they are in their journey.
Pave is the leading compensation management platform, powered by real-time data, that helps companies benchmark, plan, and communicate compensation. To join our team, see our open roles.
Learn more about Pave’s end-to-end compensation platform
